FAQs

How do I pay my bill?
Bills may be paid in person between the hours of 8:00 A.M. and 5:00 P.M., Monday through Friday, at our Raymondville and Dilley locations. You may also pay your bills by mail, automatic bank draft, or Online payment by accessing your account at www.vtci.net. To obtain more information please call (956) 642-1038 or (830) 965-1531. For technical telephone support please call 1-800-292-7596.

There are five ways to pay your bill.

1. You can walk in at the Raymondville or Dilley office to pay your account.
2. You can mail your payment to 480 South 6th Street Raymondville TX, 78580.
3. Pay online at www.vtci.net.
4. Call one of our Customer Service Representatives at 800-446-2031 and pay over the phone with your credit card.
5. Set up your account for automatic bank draft. Please call 800-446-2031 to set this up.

Why is my first bill so high?
Your first bill will be high because of the one time charges for new connection.

What is IPTV? FTTH?
IPTV stands for Internet Protocol Television. It is a new format that allows the television programming will enter your house over the DSL telephone line instead of having a dish or coax cable.

When will IPTV be available in my area?
At the moment we are testing the product and the official rollout has not been approved. Once the product is tested and approved, we will announce roll out schedules.

What is FTTP?
FTTH stands for Fiber to the Home. It is new generation technology that takes fiber optic cable to the house instead of conventional copper. What this means is unlimited bandwidth to carry high speed internet and IPTV.

When will FTTP be available in my area?
At the moment we are testing the product and the official rollout has not been approved. Once the product is tested and approved, we will announce roll out schedules.

What is DSL?
Digital Subscriber Line, or DSL, is a service that offers a faster Internet connection than a standard dial-up connection. DSL technology uses existing 2-wire copper telephone wiring to deliver high-speed data services to homes and businesses.

DSL uses the existing phone line and in most cases does not require an additional phone line. This gives "always-on" Internet access and does not tie up your telephone line. NO more busy signals, no more dropped connections, no more waiting for someone in the household to get off the phone. DSL offers users a choice of speeds ranging from 128Kbps to 1.3Mbps. This is 2.5x to 25x times faster than a standard 56Kbps dial-up modem.

Is DSL available in my area?
All customers qualify for DSL, but depending on the location of your home, will determine the completion date of the order.

What are Capital Credits?
As nonprofit organizations, telephone cooperatives seek to provide their patrons the highest quality service at the most affordable rates. It is not always possible, however, to establish rates that ensure that money collected exactly equals money spent. Revenues earned above operating expenses are called margins (in a commercial business, these funds are called net income, or profits). The end of each fiscal year, the co-op allocates a percentage of the margins to each patron on a pro-rated basis, according to the total amount paid or produced for telephone services. These allocations to patrons are known as capital credits. Upon approval of the board of directors, these allocations are refunded to co-op patrons.

Capital credits are typically paid in cycles specified in the bylaws. The exact formulas used to retire patrons' capital credits are determined by the board based on policy expressed in the bylaws.

Patronage allocation and the retirement of capital credits represent the proportional allocation of cooperative margins based on patrons' individual use of telco services. RUS guidelines specify that capital credits "should be based on the total dollar volume of business done with the cooperative, or on a fair and reasonable variation of this method where it will be more equitable to the consumers." Thus, co-ops generally base patronage on revenues from local and toll access services. Income from nonrecurring or one-time service charges, membership fees, and aid to construction are usually not included because they do not constitute a continuing revenue stream for the cooperative. Telephone co-ops with subsidiaries or those that offer services other than switched access; e.g., cable TV, wireless cable, or DBS, may establish distinct capital-credit systems for each non-telephone-service-related activity if such activities are conducted within the cooperative itself.

Does VTCI offer any discounts?
VTCI offers a full arrange of feature bundles. Please call our business office at 800-446-2031 for more information.

How do I report trouble on my line?

Does VTCI offer Security Service?